Frequently Asked Questions
Everything you need to know about shopping with Pholoh
What is the standard shipping time for Pholoh orders?
Standard domestic shipping typically takes 3-5 business days. International delivery times vary by location but generally arrive within 7-14 business days.
How can I track my order once it has been shipped?
Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Exchanges are free, while returns for a refund may incur a small processing fee.
How do I ensure I am picking the right size?
Every product page includes a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are Pholoh products sustainably made?
Yes, we are committed to ethical fashion. We work with certified manufacturers to ensure fair labor practices and utilize eco-friendly materials whenever possible.